Plano, Texas Uses Mobile Tools to Conserve Water
New York, NY (PRWEB) April 12, 2012 The City of Plano, Texas has been revolutionizing the way its community works together to resolve city-related concerns via Fix It Plano. Enlisting PublicStuff, an innovative CRM company, to develop a mobile app and service request system, the City branded it Fix It Plano. The app allows residents to report and submit city-related requests in real time from anywhere. Requests, normally centered on maintenance issues, are sent directly to the correct city department to be resolved. Since launching Fix It Plano in July 2011, the city has closed out more than 1,489 service requests with half focusing on water-related issues.
When Fix It Plano was introduced, like many other North Texas cities, Plano was under outdoor watering restrictions. A water supply issue related to an invasive species of Zebra Mussels was compounding as drought from a dry, hot summer extended into fall. In October, water concerns heightened as the city prepared to move into ...